Meet OpsMiner
Mining Context.
Powering Autonomy.
We mine operational intelligence across your 100s of tools—chat, email, tickets, cloud systems—to provide the context that makes autonomous operations possible.
With 15 years of enterprise ITSM experience, we help you move from reactive firefighting to strategic autonomy. Don't automate blindly. Get operational visibility first, then automate strategically.
The Operational Intelligence Layer Your Stack Is Missing
95% of agentic AI projects fail. Here's why.
Enterprises are racing to adopt agentic AI and autonomous operations. But most projects fail because AI agents lack the operational context to make safe, effective decisions.
You can't automate what you can't see. You can't act autonomously without understanding operational reality.
That's where OpsMiner comes in.
We Live Where You Work
No new platform to learn. We integrate into your existing tools—Slack, Teams, email, ServiceNow, Jira, and 100s more—capturing operational signals where your business actually operates.
Visibility First, Then Strategic Automation
Don't automate blindly. With 15 years of enterprise ITSM experience, we know transformation starts with understanding. Our approach: Operational Visibility → Strategic Automation → Autonomous Operations.
The Operational Reality Engine™
The intelligence layer that makes autonomous operations possible. We mine operational context from your tools to provide the real-time intelligence your AI agents, workflows, and teams need to act autonomously.
Solutions Powered by Operational Intelligence
OpsMiner's Operational Reality Engine™ provides the context and intelligence that enables autonomous operations across three critical areas:
Achieve Ticketless Operations
Move beyond ticket automation to proactive prevention. Detect and resolve issues before they become tickets.
De-Risk Your Agentic AI Strategy
Provide the operational context your AI agents need to make safe, effective decisions.
Transform IT Operations
Move IT from firefighting to strategic innovation with operational intelligence.
Drowning in Data, Starving for Insights?
IT teams waste 30-35% of their time searching for information. Your data is scattered across tickets, logs, chat, and cloud systems. OpsMiner connects these silos to build a single source of operational truth.
OpsMiner: Your First Step to an Autonomous Operation
OpsMiner works inside your existing tools (chats, emails, tickets) to understand your operational reality and deliver immediate value.
No new platform required.
Data Sources
Mining context from your tools
Jira Service Management
ServiceNow
FreshWorks
OpsMiner
Operational Reality Engine
Business Outcomes
Measurable results, delivered instantly
Click each outcome to learn more
See It In Action
Resolve Issues Instantly - Demo
Operational Reality in Action
See how OpsMiner solves your most critical operations challenges by mining the data you already have.
Turn Ticket Chaos into
Operational Playbooks
Your team drowns in repetitive ITSM tickets. OpsMiner mines historical and live tickets to identify recurring issues, detect patterns, and automatically generate actionable playbooks.
- Analyze historical tickets to find root causes
- Identify recurring issues before they escalate
- Create auto-remediation playbooks
- Surface insights directly in Slack or Teams
Proactive Answer
Suggestions
Stop answering the same questions repeatedly. OpsMiner listens to chat, identifies common issues, and instantly suggests relevant knowledge base articles to deflect tickets.
- Instant self-service resolution
- Deflect L1 tickets automatically
- Track successful self-service metrics
Tribal Knowledge Detected: Manual Server Patching Process
Impact: Captured Marcus's manual process, created automation runbook.
- SSH to server
- Run:
sudo yum update --security - Check specific package:
openssl - Verify service restart:
systemctl restart nginx - Test endpoint:
curl -I https://server/health - Update ticket with patch details
Capture Tribal Knowledge
Before It Leaves
Your best engineers solve problems manually every day. OpsMiner detects these repetitive patterns, documents the hidden process, and converts it into automated runbooks.
- Identify repetitive manual resolutions
- Automatically document step-by-step actions
- Generate automation runbooks instantly
- Reduce "bus factor" risk
Instant Ticket
Enrichment
Never start from zero. Every new ticket comes with a solution path attached. OpsMiner enriches incoming tickets with context, similar past issues, and recommended actions.
- Real-time similarity analysis
- One-click remediation suggestions
- Reduce MTTR by providing context instantly
Create Tickets
When Issues Are Noticed
Seamlessly bridge the gap between chat chaos and structured ticketing. OpsMiner listens to Slack and Teams, identifies issues, and creates tickets without leaving the conversation.
- Capture issues from DM and channels
- Intelligent ticket matching prevents duplicates
- Self-service resolution directly in chat
- More accurate MTTR
ROI Dashboard
Prove Your Value
Track the tangible impact of automation on your bottom line. OpsMiner provides a comprehensive ROI dashboard showing time saved, tickets deflected, and money saved.
- Real-time cost savings tracking
- Measure MTTR reduction
- Quantify engineering hours saved
VPN Connection Reset Protocol DRAFT
1. Initial Diagnosis
Verify if the user is on Windows 11 and attempting to connect via the legacy Cisco AnyConnect client. Check for error code 0x80072746 in the Event Viewer.
2. Resolution Steps
2. Click Advanced Options
3. Disable 'IPv6' for the VPN adapter
4. Flush DNS: ipconfig /flushdns
5. Reconnect
Auto-Generated
Playbooks
Don't write playbooks. Let your ticket history write them for you. OpsMiner analyzes thousands of closed tickets to structure the perfect resolution path.
- Map existing unwritten processes
- Update outdated documentation automatically
- Standardize resolution across teams
Beyond Tickets: Operational Reality, Fully Mapped
OpsMiner extends its operational intelligence beyond tickets—revealing how assets, systems, and cloud resources actually exist and behave across your environment. These solutions uncover hidden relationships, eliminate blind spots, and turn fragmented operational data into a trusted, real-world view of your enterprise.
Detect Cloud Resource
Tagging Gap
Multi-System Correlation: OpsMiner detects compliance gaps by correlating chat conversations with cloud resource configurations in real-time.
- Detect untagged resources discussed in chat
- Prevent compliance violations before audits
- Cross-reference Cloud Resource Manager
- Auto-create remediation tickets
CMDB Auto-Remediation
Stop chasing missing CIs. OpsMiner detects configuration items mentioned in tickets but missing from your CMDB, then automatically discovers and creates them with correct relationships.
- Identify missing CIs from incident context
- Auto-discover dependencies and relationships
- Create CIs automatically in ServiceNow
- Improve CMDB health score instantly
Mine Your Operational Reality
OpsMiner takes a different path. Instead of asking teams to document more, we mine the operational reality already living in your tickets, Slack, email, and logs.
Connect
Connect to those unstructured streams—tickets, Slack, email, and logs.
Analyze
Our AI agents analyze them to pull out the hidden structure—assets, relationships, dependencies, and processes.
Surface
We turn that into live visibility and prioritized, actionable insights.
Act
We let you act—right inside the tools you already use—or have our agents do it for you.
Ready to Build Your
Operational Reality?
Join forward-thinking IT teams who are shifting from reactive firefighting to proactive optimization.