OpsMiner OpsMiner
The AI engine that transforms your ITSM chaos into structured, automated workflows. Connect to any platform and start resolving incidents faster.
Works with your existing ITSM stack
Where OpsMiner Fits — and Where It Doesn’t
OpsMiner does not replace your ITSM, your workflows, or your people.
It operates alongside your existing tools to surface operational signals that are currently lost in tickets, chats, and hand-offs. We don't rip and replace; we augment and accelerate.
Comprehensive ITSM Intelligence
Seven powerful ways OpsMiner revolutionizes your service desk operations.
Turn Ticket Chaos into Operational Playbooks
Automatically analyze thousands of closed tickets to identify common resolution patterns. Convert unstructured history into step-by-step standard operating procedures (SOPs) that any agent can follow.
Proactive Answer Suggestions
Empower your agents with real-time AI suggestions. As they type, OpsMiner recommends proven answers and relevant knowledge base articles, reducing research time and ensuring consistent responses.
Capture Tribal Knowledge Before It Leaves
Don't let expertise walk out the door. OpsMiner monitors Slack and Teams channels to capture informal problem-solving discussions, indexing them as searchable institutional knowledge.
Instant Ticket Enrichment
Stop starting from zero. Every new ticket is instantly enriched with context from similar past incidents, related logs, and affected CI data, giving agents a head start on resolution.
Create Tickets When Issues Are Noticed
Bridge the gap between chat and ticketing. Detect potential incidents discussed in chat channels and create tickets automatically with a single click, capturing all relevant context.
ROI Dashboard: Prove Your Value
Visualize your impact with real-time metrics. Track hours saved, tickets deflected, and MTTR reduction to clearly demonstrate the ROI of your automation efforts to leadership.
Auto-Generated Playbooks
The ultimate documentation assistant. OpsMiner doesn't just suggest answers; it writes full, structured playbooks based on your team's successful resolutions. Keep your knowledge base always up-to-date without writing a single word manually.
- Standardize resolution processes
- Reduce onboarding time for new agents
- Ensure compliance with best practices
VPN Connection Reset Protocol
Auto-GeneratedContext
This playbook was generated from 450 resolved tickets related to "VPN timeout" and "handshake failure" in the last 90 days.
Resolution Steps
1. Verify User Session Status
Check Active Directory for locked account status before resetting VPN token.
2. Clear Client Cache
Instruct user to clear AnyConnect cache if error code is 403.
3. Reset MFA Token
If step 1 & 2 fail, issue new MFA token via Okta dashboard.
Deployment & Time-to-Value
A CTO wants to know: "How fast can I see if this is real?"
Connect
Connect ITSM + chat tools (read-only to start). No agents required.
Observe
OpsMiner observes historical + live data to learn your environment.
Value
Suggestions, enrichment, and playbooks appear in days — not months.
AI Behavior & Trust Model
Every CTO is AI-skeptical. We built OpsMiner to answer the hard questions first.
Human-in-the-Loop by Default
OpsMiner suggests, you approve. We prioritize "copilot" workflows where the AI drafts the action, but a human engineer presses the button—until you trust it enough to automate.
Traceable Evidence
No black boxes. Every suggestion comes with citations—linking back to the specific ticket, chat thread, or log entry that led to the conclusion.
Confidence Scoring
We don't guess. Every insight is assigned a confidence score. If the confidence is low, OpsMiner asks for clarification instead of acting wrongly.
Feedback Loops
It gets smarter with every interaction. When you accept or reject a suggestion, the model learns your specific environment's nuances.
Ready to Supercharge Your Service Desk?
Join the teams using OpsMiner to reduce MTTR and reclaim thousands of hours.