Where Enterprise Operations Expertise Meets Modern AI
OpsMiner was founded by a team with more than 15 years of hands-on experience running mission-critical ITSM and operational environments inside large, regulated enterprises. For 13 years, our core team served as Eli Lilly's primary ITSM service provider (via Syntervision), managing global infrastructure and application monitoring for the pharmaceutical giant until our acquisition in 2022.
Built on Deep Enterprise ITSM Mastery
Before OpsMiner, our team operated as the central nervous system for Eli Lilly's global IT operations, supporting:
- High-volume incident, problem, and change processes
- 450+ application, infrastructure, and service groups
- Billions of daily monitoring data points
- Strict ITIL alignment and audit-ready operational standards
"We’ve seen what works, what breaks, and what causes unnecessary noise, outages, and operational drag. And we know how to fix it — because we've done it for years."
Built on Proven AI Expertise
That experience led directly to the creation of SectorFlow.ai - a platform purpose-built to deliver AI at enterprise scale. Our team has spent years deploying real, operational AI for Fortune-level organizations, focused on reliability, governance, and measurable outcomes—not experiments—including:
Privacy-First AI
AI systems that analyze sensitive data with full privacy and compliance.
Automated Workflows
Eliminating repetitive operational tasks through intelligent automation.
Pattern Detection
AI-driven insights across massive, complex data sets.
Intelligent Playbooks
Generated from years of historical operational activity.
Why Customers Trust OpsMiner
Because we focus on the one thing most products overlook:
Enterprise operations are complex — and you can’t improve them without understanding them.
Our customers work with OpsMiner because they want a partner who understands their world — the systems, the constraints, the regulatory pressures, the dependencies, and the pace.
Our Mission
"To bring clarity, intelligence, and consistency to enterprise operations by combining the expertise of people who’ve lived the problems with the power of modern AI."
OpsMiner isn’t just another tool.
It’s the product of a team who has spent a decade and a half solving the very challenges enterprises still struggle with today.
Meet the Founders Behind OpsMiner
Jake Rajnovich
CEO
With over 15 years in enterprise software development, Jake is an established expert in the field. He's led two companies to successful acquisitions and now drives SectorFlow with his innovative vision and strategic leadership.
Bill Jones
CTO
Bill brings 13 years of experience in creating innovative enterprise software solutions. His deep expertise in AI and machine learning is pivotal in shaping SectorFlow's robust technological infrastructure.
